Refund Policy

At Fit and Fresh Living, we strive to provide high-quality products and services that meet your health and wellness needs. However, we understand that there may be times when a product doesn’t meet your expectations. Our goal is to ensure that you are completely satisfied with your purchase, and we are committed to making the refund process as easy and transparent as possible.

Please read our refund policy carefully. By making a purchase from Fit and Fresh Living, you agree to the terms outlined below.

1. Refund Eligibility

You may be eligible for a refund if your product meets the following conditions:

  • Time Frame: You must request a refund within [X] days of receiving your order.
  • Condition of the Product: The product must be unused, unopened, and in its original, undamaged packaging. Products that have been opened, used, or damaged cannot be refunded.
  • Proof of Purchase: A valid proof of purchase (such as an order confirmation email, receipt, or order number) is required to process your refund.
  • Non-Refundable Items: Certain items are not eligible for refunds, including:
    • Opened or partially used nutritional supplements, vitamins, or health products
    • Health or personal care products that have been opened or used
    • Customized or personalized products
    • Digital downloads, gift cards, or clearance items
    • Products purchased on final sale or marked as non-refundable during checkout

If you are unsure whether your product is eligible for a refund, please contact our customer service team at [Insert Contact Email or Phone Number] for assistance.

2. How to Request a Refund

To initiate a refund request, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] within the refund window. Include the following information:

    • Your order number
    • The product(s) you wish to return
    • The reason for the refund request (e.g., defective item, wrong product received, etc.)

  2. Return Authorization (RA): Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). You must include the RA number with your return shipment.

  3. Shipping the Product Back: If your refund is approved, you’ll need to return the item(s) to us at the provided return address. The item must be returned in its original packaging and condition. You will be responsible for paying for return shipping unless the product is defective, damaged, or incorrect. If the return is due to our error, we will cover the return shipping cost.

    Note: We highly recommend using a trackable shipping service or purchasing shipping insurance to protect against loss or damage during transit. We cannot guarantee that we will receive your returned item, and we are not responsible for any lost or damaged products during return shipping.

3. Refund Processing Time

Once we receive your returned product(s), we will inspect the items to ensure they meet our refund eligibility criteria. Once the inspection is complete, we will process your refund within [X] business days.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. In most cases, refunds will be processed within 5-7 business days after approval.
  • Partial Refunds: In some cases, if the product is returned in less-than-perfect condition (e.g., packaging is damaged, missing parts, or used), we may issue a partial refund based on the condition of the product.
  • Refund to Store Credit: If you prefer, we can issue your refund as store credit (in the form of a gift card) instead of a refund to your original payment method. Store credit can be used for future purchases on our website. Store credit does not expire.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, we will work with you to resolve the issue promptly. Here’s what to do:

  1. Report the Issue: Contact our customer service team at [Insert Contact Email or Phone Number] within [X] days of receiving the item. Be sure to include your order number, a description of the issue, and clear photos of the damaged or defective item.
  2. Return or Exchange: Once we verify that the item is damaged or defective, we will offer you a full refund or replacement. We will also cover the return shipping costs in these cases.

Please note that if a product is damaged or defective due to misuse or improper handling by the customer, it will not be eligible for a refund or replacement.

5. Wrong Item or Missing Parts

If you receive the wrong item or your order is missing parts, please follow these steps:

  1. Contact Us Immediately: Contact us at [Insert Contact Email or Phone Number] within [X] days of receiving your order. Provide your order number and details of the incorrect item or missing parts.
  2. Resolution: We will send you the correct item or missing parts at no additional cost. If the item is no longer available, we will issue a full refund.

6. Refunds for Sale and Clearance Items

Items purchased on sale or from the clearance section are eligible for refunds if they meet the conditions outlined above. However, final sale items or those marked as “non-refundable” are not eligible for a refund, exchange, or store credit.

7. Refunds for Subscription or Auto-Ship Orders

If you are subscribed to an auto-ship or subscription service with us and wish to cancel your future orders, please contact us [X] days before your next scheduled shipment. You may cancel your subscription at any time, and future shipments will be stopped. Refunds for previously shipped orders will follow the standard refund process outlined in this policy, provided the items are returned within the return window and in the condition specified.

8. Return Shipping Costs

  • Customer-Paid Returns: In most cases, customers are responsible for paying the return shipping fees unless the return is due to a damaged, defective, or incorrect item.
  • Free Returns: In cases where the return is due to our error (e.g., incorrect item, damaged product), we will provide a prepaid return shipping label.
  • Return Shipping Time: Please note that the time it takes for a returned item to reach us depends on your location and the shipping carrier used. We recommend choosing a reliable and trackable shipping option to ensure your return arrives safely.

9. How to Contact Us

If you have any questions, concerns, or would like to request a refund, please don’t hesitate to contact our customer service team. We are here to assist you and make sure your experience with Fit and Fresh Living is positive.

Our customer service team is available during business hours, and we strive to respond to all inquiries as quickly as possible, typically within 1-2 business days.

10. Important Notes

  • Order Modifications: Once an order is placed, we are unable to modify the items or cancel the order. If you want to return an item, you may do so according to the terms outlined in this refund policy.
  • Special Promotions and Offers: If you received a product as part of a special promotion (e.g., "Buy One Get One Free" offers), refunds will only be issued for the paid item(s), and the free item(s) must be returned in order to qualify for a refund.
  • Subscription Refunds: If you have subscribed to our auto-ship service, please follow the cancellation steps outlined on the subscription page or reach out to our support team for assistance with cancellations or refunds.

Thank you for choosing Fit and Fresh Living. We value your satisfaction, and we’re committed to providing the best customer service possible. If there’s anything else we can do to help, don’t hesitate to reach out to us.