Return Policy

At Fit and Fresh Living, we believe in providing exceptional products and service to our customers. If for any reason you're not fully satisfied with your purchase, we’re here to help with our easy and transparent return process. Please review our return policy below for more details.

1. Return Eligibility

We want you to be happy with your purchase! You may return most items within [X] days from the date you received your order for a refund, exchange, or store credit, as long as the following conditions are met:

  • Condition of Items: All returned products must be unused, unopened, and in their original, undamaged packaging. Items that have been used, opened, or damaged cannot be returned.
  • Proof of Purchase: A valid proof of purchase (such as an order number, receipt, or email confirmation) is required for all returns.
  • Non-Returnable Items: Unfortunately, certain products cannot be returned due to hygiene, safety, or legal reasons, including:
    • Nutritional supplements that have been opened or partially used
    • Health or personal care products that have been opened
    • Gift cards, digital products, or downloadable items
    • Clearance or final sale items
    • Customized products or any items marked as non-returnable during checkout

If you’re unsure whether your product is eligible for return, don’t hesitate to contact our customer service team at [Insert Contact Email or Phone Number].

2. How to Initiate a Return

Returning an item to Fit and Fresh Living is easy! To ensure the smooth processing of your return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] within the return window. Be sure to include:

    • Your order number
    • The product(s) you wish to return
    • The reason for the return (e.g., defective item, incorrect size, etc.)

  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and specific instructions on how to proceed with the return.

  3. Return Shipping: Once you receive the RA number, carefully package your items in their original packaging. Include all original tags, instructions, and parts. You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. If you are returning a large or bulky item, our customer service team will provide you with return shipping instructions.

    Important: We strongly recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item, and we are not responsible for any lost or damaged packages during return shipping.

3. Refunds and Exchanges

Once we receive and inspect the returned item(s), we will process your refund or exchange. Here's what to expect:

  • Refunds: If your return is approved, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). Refunds typically appear on your credit card or bank statement within 5-7 business days, depending on your financial institution.

  • Exchanges: If you wish to exchange an item for a different size, color, or product, please specify this during the return process. If the item you wish to exchange is in stock, we will ship it to you once we receive the returned item. If the exchange item is out of stock, we will issue a refund instead.

Note: Refunds and exchanges are processed once the returned item(s) have been received and inspected. We will notify you once your return has been processed.

4. Defective or Damaged Items

We understand that receiving a damaged or defective item can be frustrating, and we’re committed to resolving these issues quickly. If your item arrives damaged or defective:

  1. Contact Us Immediately: Please contact our customer service team at [Insert Contact Email or Phone Number] within [X] days of receiving the item.
  2. Provide Photos: To help us process your return, please send photos of the damaged or defective item, including images of the product and packaging, if applicable.
  3. Return Process: We will either send you a replacement item or issue a full refund. In cases of damaged or defective items, we will cover the return shipping costs.

If you receive a wrong item that differs from what you ordered, please notify us right away. We will assist you with returning the incorrect product and send you the correct one at no extra cost.

5. Late Returns

We understand that life can get busy! Returns must be postmarked within [X] days of receiving your order. We cannot accept returns outside of this window unless the product is defective or damaged. If your return request falls outside of the return period, we may be able to offer store credit instead of a refund.

6. Sale and Clearance Items

Items purchased at a discounted price or as part of a sale are final sale and not eligible for return, exchange, or refund. Please review product descriptions and images carefully before purchasing sale items. However, if the item is defective or damaged, we will gladly assist you in resolving the issue.

7. Store Credit

If you choose to receive store credit instead of a refund, we will issue you a store credit for the full value of the returned item(s), including applicable taxes but excluding shipping costs. The store credit will be issued in the form of a gift card, which can be used toward any future purchase at Fit and Fresh Living. Store credits do not expire, so you can redeem them at your convenience.

8. How to Contact Us

If you have any questions, need further clarification, or would like assistance with a return, please reach out to our customer service team. We are here to help!

We strive to respond to all inquiries as quickly as possible, typically within 1-2 business days.

9. Important Notes

  • Gift Returns: If you received an item as a gift and would like to return it, we will issue store credit for the return value of the item.
  • Shipping Fees: Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).
  • Multiple Returns: If you’re returning multiple items from the same order, please ensure they are all in their original, unused condition to qualify for a refund or exchange.

At Fit and Fresh Living, we are committed to providing the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, please let us know, and we’ll do everything we can to resolve the issue promptly.

Thank you for choosing Fit and Fresh Living!