Shipping Policy

At Fit and Fresh Living, we strive to provide fast, reliable, and affordable shipping for all our customers. Whether you’re ordering health supplements, fitness accessories, or wellness products, we want your shopping experience to be seamless from start to finish. Below, you’ll find all the information you need regarding our shipping process, timelines, and rates. Please read carefully to ensure a smooth delivery of your order.

1. Order Processing

All orders placed on the Fit and Fresh Living website are processed as quickly as possible. Please note the following:

  • Processing Time: Orders are typically processed within 1-3 business days from the time they are placed. Processing time includes verifying your payment, preparing your items for shipment, and completing the necessary paperwork.
  • Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed over the weekend or during holidays will be processed on the next business day.
  • Order Confirmation: Once you place an order, you will receive an order confirmation email with your order details. A follow-up email with tracking information will be sent once your order has been shipped.
  • Backordered Items: If any items are out of stock or backordered, we will notify you by email. You can choose to wait for the item to become available, select an alternative product, or cancel your order.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to accommodate your needs. The shipping method you select during checkout will determine the delivery time and cost. Please note that delivery times are estimates and are not guaranteed, as they may be affected by factors beyond our control (such as weather, carrier delays, or customs).

Standard Shipping (Domestic)

  • Estimated Delivery Time: [X] – [Y] business days
  • Shipping Carrier: USPS, UPS, or FedEx (depending on the delivery location and package size)
  • Cost: The shipping cost is calculated based on your location and the weight of your order. Standard shipping rates are displayed during checkout.

Expedited Shipping (Domestic)

  • Estimated Delivery Time: [X] – [Y] business days
  • Shipping Carrier: UPS, FedEx, or other carriers
  • Cost: Expedited shipping fees will vary depending on the size and weight of the order, as well as the delivery address. The cost will be displayed during checkout.

Overnight Shipping (Domestic)

  • Estimated Delivery Time: 1 business day (next-day delivery)
  • Shipping Carrier: FedEx or UPS
  • Cost: Overnight shipping is more expensive, and the cost will be calculated during checkout. Orders must be placed by [X] PM local time to be eligible for next-day delivery.

International Shipping

We currently offer international shipping to select countries. The shipping method and delivery time will depend on the destination. Please note that international shipping may be subject to additional customs duties, taxes, and import fees that are the responsibility of the customer.

  • Estimated Delivery Time: Typically [X] – [Y] weeks, depending on the destination
  • Shipping Carrier: DHL, USPS, or international postal services
  • Cost: International shipping costs will vary based on the destination country, weight, and size of the package. The total shipping cost will be displayed during checkout.

3. Shipping Costs

Shipping costs are determined based on the weight of your order, the destination, and the shipping method you select during checkout. Fit and Fresh Living offers competitive rates and strives to provide the most affordable options for our customers.

  • Free Shipping: We offer free standard shipping on orders over [Dollar Amount] for domestic orders. This offer may be subject to change or restrictions, and the details will be clearly listed during checkout.
  • Shipping Rate Calculation: You can calculate the shipping rate for your order at checkout by entering your shipping address. The shipping calculator will provide accurate pricing for your location.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. You can use the tracking link to check the status of your shipment and see estimated delivery dates.

  • Tracking Delays: Occasionally, tracking information may not be updated immediately by the carrier. If this happens, please allow 24-48 hours for the system to update.
  • Missing Tracking Information: If you haven’t received tracking information within [X] days after placing your order, please contact our customer support team for assistance.

5. Shipping Restrictions

While we strive to ship to as many locations as possible, there are some restrictions on where we can deliver products. Please note the following:

  • P.O. Boxes: We are unable to deliver to P.O. Boxes for certain carriers. If you provide a P.O. Box address, we may contact you to request an alternative physical address.
  • International Orders: International orders may be subject to customs duties, taxes, and regulations specific to the destination country. These charges are the responsibility of the customer and are not included in the shipping fee. We recommend checking with your local customs office for more information on import restrictions and fees before placing an order.
  • Remote Areas: Some remote locations may have longer shipping times or higher shipping costs. If your address is considered remote by our carriers, we will notify you if there are additional charges or delays.

6. Delivery Issues

In the event of delivery issues such as delays, missed deliveries, or lost packages, we will do our best to help resolve the situation. Here’s what you need to know:

  • Carrier Delays: Shipping carriers occasionally experience delays due to factors such as weather, holidays, or high demand. Unfortunately, these delays are outside of our control. If you experience a delay, we recommend reaching out directly to the carrier for the most accurate updates on your shipment.
  • Incorrect Address: Please ensure that the shipping address you provide during checkout is correct. We are not responsible for delays or missing packages due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping fees may apply.
  • Lost Packages: If your package is marked as “delivered” but you have not received it, please check with neighbors, family members, or others in your household who may have received it on your behalf. If the package is still missing, please contact the carrier for further investigation. In the rare event that a package is lost during shipping, please reach out to our customer service team for assistance.

7. Shipping to APO/FPO/DPO Addresses

We are happy to offer shipping to U.S. military addresses, including APO, FPO, and DPO addresses. These orders may take longer to deliver due to military postal system processing times, but we will do our best to ensure your order arrives as quickly as possible.

8. Shipping to Multiple Addresses

Currently, our system only allows one shipping address per order. If you wish to ship items to multiple addresses, you’ll need to place separate orders for each address.

9. Local Pickup

At this time, we do not offer local pickup. All orders will be shipped to the address provided during checkout.

10. Shipping FAQs

Q: Can I change my shipping address after placing an order?
A: We process orders quickly, and once an order is shipped, we cannot change the shipping address. If you realize there is an error, please contact us immediately, and we will do our best to assist you before the package ships.

Q: Do you ship to P.O. Boxes?
A: We do not ship to P.O. Boxes for all carriers, but if you're unsure, please reach out to our customer service team for clarification.

Q: Why is my package taking longer than expected?
A: Shipping delays can happen for a variety of reasons, including weather, high demand, and carrier issues. If your order is delayed, please track your shipment with the provided tracking number, and contact the carrier directly for further updates.

11. Contact Us

If you have any questions regarding shipping or need help tracking your order, our customer service team is here to assist you.

We’re committed to providing exceptional service and making sure your order arrives safely and on time.

Thank you for choosing Fit and Fresh Living! We’re excited to help you on your health and wellness journey, and we appreciate your trust in us to deliver high-quality products to your doorstep.